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Customer FAQs

WHAT DO I NEED TO DO TO MAINTAIN MY SOLAR PANELS?

It is easy to maintain your solar panels, but there is some occasional maintenance and inspection to help ensure optimal performance. You should wash your panels with water when there is built up dirt or dust. Inspect your panels on occasion to look for any visual defects, and check for rust on the mounting.

HOW DOES NET METERING WORK?

Net metering is a billing mechanism that gives you credit for the electricity your solar energy system is adding to the grid. During the daylight hours, your system will generally produce more energy than your home is using. As a result, the excess energy is transferred to the grid causing your electricity meter to run backwards. This acts as a credit against the electricity consumed at night or when your home’s use exceeds the system’s output.

HOW DO I KNOW WHAT IS COVERED UNDER MY WARRANTY?

You can refer to page 4 your installation agreement for all warranty information.

WHAT VOIDS MY WARRANTY BEFORE THE EXPIRATION?

We advise our customers to avoid tampering with any part of the system. If you believe there is an issue with your system, please call us immediately so that we can send one of our technicians to your home. Opening the electrical boxes or inverter may result in your warranty being voided.

WHEN DO MY LOAN PAYMENTS BEGIN?

Your best resource for any loan information will always be the customer portal with your loan provider. We’d be happy to resend your login information if necessary. You can request it by support@atlassolar.com, or giving us a call at 928.920.4899

WHO DO I CALL WITH QUESTIONS ABOUT PAYMENTS?

All questions related to the financing of your solar energy system should be directed to your lender. Their contact information can be found directly in your online customer portal.

WHO DO I CALL WITH QUESTIONS ABOUT MY SOLAR SYSTEM?

Please contact our support team at 928.920.4899 or email support@atlassolar.com. We will do our best to answer your question and will dispatch a technician if your system requires maintenance or repairs.

HOW DO I CLAIM THE FEDERAL TAX CREDIT?

All questions related to the financing of your solar energy system should be directed to your lender. Their contact information can be found directly in your online customer portal.

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We are here for you. If you have any questions, please feel free to contact us

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call center

info@atlassolar.com

928.920.4899